Refund policy

At Scented Vida, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes a refund or return may be necessary. This Refund Policy outlines the conditions under which refunds and returns are accepted.

1. Eligibility for Refunds/Returns:

   • Damaged or defective items: If you receive a damaged or defective candle, you are eligible for a refund or replacement.
   • Order discrepancies: If you receive incorrect candles or there is a discrepancy in your order, please contact us within 7 days of receiving the package for resolution.
   • Dissatisfaction with the product: If unsatisfied with your purchase, you may request a refund or exchange within 5 days of receiving your order. Please note that candles must be unused and in their original condition and packaging for a refund or exchange.

2. Exclusions:

   • Personalized/customized candles: Since personalized or customized candles are made specifically for you, they are not eligible for refunds or returns unless damaged or defective upon arrival.
   • Clearance/sale items: Clearance or sale items are non-refundable and non-returnable unless they arrive damaged or defective.

3. Return Process: To initiate a return or refund, please follow these steps:

   • Contact our customer support team via email within 3 days of receiving your order to explain the reason for your return/refund request.
   • Provide relevant details, such as your order number, the item(s) you wish to return/refund, and the issue with the product.
   • Our customer support team will guide you through the return process and provide further instructions, including the return address if applicable.
   • Return the item(s) in their original packaging, unused, and with all accompanying materials (if any).
   • Once we receive and inspect the returned items, we will process your refund or replacement within 10 business days.

4. Refund Options:

   • Refunds will be issued using the original payment method used for the purchase.
   • If a refund is not possible through the original payment method, we may provide store credit or offer an alternative refund method at our discretion.

5. Shipping Costs:

   • We will cover the return shipping costs if the return or refund is due to our error (e.g., damaged/defective item, order discrepancy).
   • If the return or refund is due to customer preference (e.g., dissatisfaction with the product), the customer is responsible for the return shipping costs.

6. Cancellation Policy:

   • Please contact our customer support team immediately if you wish to cancel your order. If the order has not been shipped, we will cancel it and issue a refund. If the order has already been shipped, you will need to follow the return process mentioned above.

Please note that this Refund Policy is subject to change without prior notice. Reviewing the policy periodically on our website or contacting our customer support team for any updates or clarifications is advisable.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team at ScentedVida@gmail.com.

Thank you for shopping at Scented Vida.